What BMW should you get? Not sure if it's a good deal? Unsure what are some common issues with that generation/model year car? Ask here! Any posts related to buying a used or new BMW belongs and is welcome here.

More general subreddits are also available for this information: /r/WhatCarShouldIBuy, /r/UsedCars and /r/AskCarSales.

Please try to include any pertinent information such as links to the sales listing, photos of the car, location, etc. We are not crystal ball reading genies, the more information, the better!

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Helpers: Please try to substantiate your claims. Rather than just simply "no, not a good deal", try to provide some context into why, as your reasoning might not be relevant to the asker. e.g. "This is a bad deal as this car is known to have issues at 60k miles, and it's already at 59k." would be helpful, but obviously not required.

Well guys, this is going to be a long post... TL;DR at the bottom.

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I ordered a set of rear lightweight rotors from ECS tuning for my car ($1000). After installation it was very clear that one of the parking brake drums was out-of-round (defective). I called in on a Saturday to request a warranty replacement of the one defective rotor.

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I spoke with someone in customer service who said he would get the information to his "BMW specialist" for review and would have my replacement out to me no later than Tuesday. I provided images and videos of the defective rotor, and followed up with images and videos of the non-defective rotor on Sunday for comparison.

https://imgur.com/a/rrTeFu0

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I was told that I would need to pay for the replacement ($500) then once they've received the bad rotor and inspected it, I would be reimbursed... Fine.

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Tuesday came and went and I still had no resolution. On Wednesday afternoon I emailed again and asked for them to expedite the process. Thursday morning I get an email from the same agent saying that my warranty was declined and they wouldn't be replacing the bad rotor. https://imgur.com/a/UsHy0wx

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Without thinking twice I immediately called my merchant and opened a case against the charge. After all, they shipped me a set of rotors I can't use (also can't purchase the one defective one individually) and refused to replace the bad one.

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After opening the chargeback and cooling down a bit, I decided to call and try to escalate. Maybe this was just a mistake after all. I spoke to a "manager" who said he would work with me if I gave him an opportunity to make it right so of course I did. I waited by the phone all day and a few hours later I received his call.

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He said he would make this right. He admitted that based on the information I had provided the part was clearly defective. Rather than following the standard warranty process he instructed me to throw the bad rotor in the trash and he would ship me a replacement without the money coming out of my pocket. This was all I needed to be happy, so I gladly accepted the resolution.

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Once I hung up with this person I picked up the phone and called PayPay to cancel the dispute. I told them that the merchant was making it right and the dispute was no longer needed.

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The following week on Monday I received a call from the same "manager" he immediately began threatening to have the replacement rotor returned to sender if I didn't cancel the chargeback. I informed him that I had already cancelled the chargeback, I explained the order in which events happened, and I reassured him that I would call PayPal again immediately and confirm that the case had been closed.

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So, I called PayPay again. I actually don't think they had properly closed the chargeback from my first call, but this person said it would be done. They advised it takes a few days for that to be reflected in the case but assured me that it was all set.

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Yesterday, I checked the tracking information for the replacement rotor and noticed that they had in fact done a return to sender on my replacement rotor. Here’s the tracking number you can verify: 1Z4045240391113830

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I spoke with a real manager today who doubled down on her department's terrible handling of this situation. She insists the case is still open even though it's closed. I offered to call PayPal with her on the phone so they can verify, she refused. The only solution they will offer me is that I have to ship back the one non-defective rotor (at my own cost) and they will refund me for the set.

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Although that's probably something I should do, just to be done with this, I'm not going to lose a penny over their mistake. Shipping a rotor from my home to OH will not be cheap and they refused to provide a label.

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So long story short, I've opened a new chargeback and will not be sending them anything back until that chargeback is settled in my favor. I will also not be ordering anything from ECS moving forward. And periodically, you will see me share this story with social platforms so I can warn people about what happens when you get a defective ECS branded product.

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TL;DR - ECS shipped me a defective ECS brand rotor then refused to replace it. After opening a chargeback with the merchant and escalating through ECS customer service they finally offered to help by shipping me a replacement rotor at no cost. After I confirmed cancelling the chargeback, ECS did a return to sender on the replacement rotor.

My mom's 2017 X3 suffered engine failure on 2/18/23 due to the timing chain snapping. It only has 58,323 miles and has regularly been serviced at a local BMW dealership. The warranty expired on 7/22 and we were quoted $15,600 + tax to have a new engine installed.

I contacted BMW of North America (BMWNA) customer relations to see if they would do anything to help cover the costs of engine replacement. Today I was told since we authorized the replacement BMWNA won't cover anything.

I currently have a 23 Supra and never want to deal with this joke of a brand ever again.